Returns & Exchanges
Denimrack.com wants you to be completely satisfied with your purchase. Returns from online purchase ONLY are accepted within 21 days from receipt of items that HAVE NOT BEEN WORN, ALTERED, OR WASHED, and with all original tags attached.
DENIMRACK NOW OFFERS FREE RETURNS ON ALL STYLES. THIS DOES NOT INCLUDE CLEARANCE ITEMS AS THEY ARE NOT RETURNABLE.
NON-SALE MERCHANDISE may be returned within 21 days from receipt of item.
SALE MERCHANDISE may be returned for a store credit only and must be returned within 21 days. (NOTE: A SALE Item is a discount 30% or less)
CLEARANCE MERCHANDISE is NON-REFUNDABLE. (NOTE: CLEARANCE merchandise is a discount greater than 30%).
To make a return, please contact usand after your return request is received, you will receive a pre-paid return shipping label that will be sent to you via e-mail. Denimrack will refund the full purchase price of the jeans once the item has been received and inspected at our fulfillment center.
Please send all returns to:
113 Water St
Exeter NH 03833
Please use original box and wrapping the product arrived in, if in acceptable condition.
Denimrack will refund the full purchase price of the jeans and all shipping charges:
All claims of problem orders must be made within 5 days of receipt.
In the event you need to make an exchange for a different size, simply place a new order for the correct size and return the other one. This will speed the process of getting you the correct size by not waiting for the return to process before your correct size is on it's way to you.
When do I get my credit
Once your package has been received at denimrack.com, your refund will be processed in the original form of payment within five business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from denimrack.com.
Secure ordering & Privacy
Protecting the privacy and security of your order is important to us. We ensure that it is safe to make online purchase at denimrack.com. Any transaction you make through denimrack is a secured transaction. Any information shared with denimrack is held in privacy and not used for any other purpose or offered to any third party services.
Payment and Shipping
denimrack.com accepts the following credit cards: Visa, Master Card, American Express, and Discover.
Do we charge sales tax
There is no sales tax in New Hampshire so enjoy your new jeans tax free!
How can I track my order
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
When will my credit card be charged
Your credit card will be charged at the time the order is fulfilled.
Orders placed Monday-Friday before 2 PM EST will ship the same day. Orders placed on Friday after 2 PM EST will begin processing on the following Monday. denimrack uses UPS and USPS for all deliveries.
Domestic costs and methods
Free standard shipping on all orders over $125.00
Denimrack is Boutique Clothing Store created by a dedicated group of denim industry lovers with a great passion for helping people look great and feel even better about their denim.
Fashion is how you present yourself to the world. It's the statement of who you are and how you want others to see you. Your denim is a lifestyle choice. That's why we all need Denimrack. Denimrack allows you to build your own collection from the many choices and options in denim. Your collection can vary based on who you are and how you feel on any given day. A change in denim can be an instant change in attitude. Feel good about what you do by feeling good about what you wear. Denim is the sexy soul of fashion.....
Authenticity: is 100% guaranteed on all styles from all manufactures at all times
Free Shipping: orders over $125.00
Easy Returns: no questions asked
Price match: we will match our competitors' non-sale price
Fit Model Process: all styles are tried on by our fit models to develop and verify our fit descriptions
Body Type: our buying team works very hard to find fit choices for all body types
Fully Stocked: same day shipping in most cases
Privacy: no information sharing
Denim Focused: on this area of the fashion industry and will continue in our quest to bring you everything denim.
Service: we have many years experience in both wholesale and retail within the fashion industry and have what it takes to guarantee your complete satisfaction.
113 Water Street
Exeter NH 03833